Seller's FAQ

Although selling your property can be a complicated and time consuming process, we are here to help. We have wide ranging experience in all aspects of property sales and always do our best to offer practical and helpful advice.

Some Commonly Asked Questions.


An EPC is a guide made available to prospective purchasers when they look at a property. It gives the property an asset rating based on its energy efficiency. The EPC will show how efficiently a home uses energy and will give the property a rating from ‘A’ (most efficient) to ‘G’ (least efficient). The EPC will also make recommendations for how to improve the energy efficiency of the property.

Once prepared the EPC can last for up to 10 years.

Other than some specific exemptions, all residential properties sold will generally require an Energy Performance Certificate or EPC to be commissioned before marketing commences.

Moscrops can assist in arranging a quote for obtaining an EPC but for an average 3 bedroom house they typically cost around £50.


We offer a FREE Sales Appraisal - thereafter our fees are as follows:

Sale of Property (Sole Agency)

To perform a Sales service we charge a fee of 1.2% (1%+VAT) of the contractual sale price subject to a minimum fee of £1,074 (£895+VAT).

Example 1: Based on a sale price of £50,000 our sale would be £1,074 inc VAT

Example 2: Based on a sale price £100,000 our sale fee would be £1,200 inc VAT

Other Charges/Information

Details of our fees or charges are provided to you in our Terms of Business before we market your property.

The sale fee includes all our charges and promotional costs other than any specifically agreed expenditure. In addition, for your peace of mind, you will also benefit from our 'No Sale - No Fee' guarantee.



No-one should buy a home without looking at it. We will always endeavour to describe your property in a way which will attract the widest range of potential buyers. Our colourful sales particulars will highlight your home's best features.

Having got a prospective buyer across your threshold, there are some things you can do to help clinch the deal and the following tips prepared by the National Association of Estate Agents (NAEA) may be of help:

First Impressions - Keep the garden tidy. Trim lawns, cultivate flower beds. Make sure paths and steps are free from snow and ice. Keep the driveway clear and any gates open. Leave room for people to park. Does your bell work? Can your house number be seen clearly?

Light The Way - Keep any porch or hall lights on at night.

Cats & Dogs - Keep pets quiet or out of the house when buyers call.

D.I.Y. - Tidy up any peeling wallpaper or damaged paintwork. Attention to even the smallest detail can generate good results.

Kitchens - The kitchen can tip the scales when it comes to selling. Make sure yours is well ordered with neat, clean cupboards.

Bathrooms - Watch for dripping taps or discoloured bath suites and keep the room clean, tidy and bright.

Bedrooms - Keep bedrooms tidy - that way they look more spacious.

Storage Space Sells - Keep cupboards, basements and attics tidy. Throw out unwanted rubbish.

Silence Speaks - Don't let the conversation dry up. Be courteous. Point out particular features of each room, but let the buyers inspect at their own pace.

The Grand Tour - This is fine, but let buyers have another look round on their own. Offer to answer their questions, but let them look at their leisure.


You will be asked to provide proof of ownership for the property you are selling together with proof of identity and proof of your residential home address to comply with money laundering regulations - for example, Land Registry document, valid passport, photo-card driving licence, and a couple of recent utility bills (within the last 3 months).


We are an independent Wirral based property practice whose routes can be traced back to 1956.

We are members of:

We also belong to:

In addition, as members of RICS we are covered by the RICS Client Money Protection (CMP) scheme (

We operate a formal procedure to deal with complaints from clients and others should there be an issue that you have been unable to resolve satisfactorily with us.

Details about this procedure are available here. For Consumer Clients, we are members of The Property Ombudsman (TPO) scheme. For Business-to-Business Clients, we are members of the RICS and have chosen to use the RICS Dispute Resolution Service.


We ask that all parties adhere to relevant Government advice and guidelines including maintaining appropriate social distancing where appropriate.

We recommend everyone involved in the home buying, selling and renting process to follow good hygiene practices including regular hand-washing, sanitising, and cleaning to help prevent the spread of infection. You should also consider when it may be appropriate to follow additional advisory social distancing measures.

Before making an in-person appointment, please contact us to discuss any specific requirements you may have.

Thank you.

We're here to help!

If you need any advice, even if you are not selling through Moscrops, please do not hesitate to contact us

Information provided is thought to be materially correct however, it's accuracy can in no way be guaranteed.