If you rent your property through us and need to report a repair you may do this by calling us on 0151 653 6668 or by selecting a category below and filling out the form.
If you have a gas emergency, please call the National Gas Helpline on 0800 111 999 and your call will be routed to their call centre. Remember, do not operate any electrical appliances or light switches.
After reporting the matter to National Grid and only when safe to do so, please report the repair to Moscrops with the form below AND phone on: 0151 653 6668.
If your repair is not a gas emergency, please fill in the form below…
In an emergency, please call SP Energy Networks on 0800 001 5400 and your call will be routed to their call centre. Remember, do not operate any electrical appliances or light switches.
After reporting the matter to National Grid and only when safe to do so, please report the repair to Moscrops with the form below AND phone on: 0151 653 6668.
If your repair is not an electrical emergency, please fill in the form below…
If you are not sure if you can deal with a fire, get out, call the Fire Brigade out and stay out.
If you discover a fire, calmly take the following action:
- Leave the room and close the door.
- Tell everyone in the building. RAISE THE ALARM
- GET OUT
- CALL THE FIRE BRIGADE OUT - 999
- STAY OUT
- Only re-enter the building when the Fire Brigade tell you it is safe to do so.
After reporting the matter to the emergency services and only when safe to do so, please report the repair to Moscrops with the form below AND phone on: 0151 653 6668.
If you suffer a leak, please try and isolate the water supply by turning it off at the stop cock. If electrics or light fittings have been affected by the leak, do not attempt to use these and call Moscrops immediately. If the leak is coming from another property, please try and contact those occupants immediately.
In the first instance, please call Moscrops on 0151 653 6668 AND then fill in the form below…
If your repair is not an plumbing emergency, please fill in the form below…
Smoke alarms and carbon monoxide alarms should be tested regularly.
If the alarm is battery powered, please check whether the batteries require replacement before reporting the fault. The replacement of batteries in alarms is the occupier’s responsibility.
If the alarm is mains powered, please do not attempt to disconnect or remove it, but report the matter to us.
If alarms are found to be faulty, please report this using the form below…
For any other repairs, including problems with heating, glazing, roofing, doors, locks etc… please use the form below.
If you feel that any repair poses a risk to yourself or others please also inform us immediately with the form below AND phone on: 0151 653 6668.
Thank you for your repair request.
A member of our team will contact you.