If you rent your property through us and need to report a repair you may do this by calling us on 0151 653 6668 or by selecting a repair category below and filling out the form.
In an emergency, or if you smell gas or to report a gas or carbon monoxide emergency, or if a pipeline is struck (even if no gas leak has occurred) call the National Gas Emergency Service Helpline on Freephone number 0800 111 999 - 24/7.
Remember, DO NOT not operate any gas or electrical appliances or light switches until told that it is safe to do so.
If you smell gas - taking the following action can help keep you and the property safe:
It is important that you DON'T do any of the following as these could place you in danger:
After reporting the matter to National Gas Emergency Service and only when safe to do so, please report the repair to Moscrops using the form below AND by telephone on: 0151 653 6668.
If your repair is not a gas emergency, please fill in the form below…
In an emergency, or to report a power cut or damage to electricity power lines or substations, please call the National Power Cut Helpline on Freephone number 105 - 24/7. You can also call SP Energy Networks on 0800 001 5400.
If you have a electric fault - taking the following action can help keep you and the property safe:
After reporting the matter to National Power Cut Helpline / SP Energy Networks and only when safe to do so, please report the repair to Moscrops using the form below AND by telephone on: 0151 653 6668.
If your repair is not an electrical emergency, please fill in the form below…
If you are not sure if you can deal with a fire, get out, call the Fire Brigade out and stay out.
If you discover a fire, calmly take the following action:
or, unless otherwise instructed, proceed as directed:
After reporting the matter to the emergency services and only when safe to do so, please report the repair to Moscrops using the form below AND by telephone on: 0151 653 6668.
Your stop tap controls the flow of water into your home. It’s usually found under the kitchen sink, or sometimes in the hall, under the stairs or maybe in a cellar or garage if you have one.
It’s useful to know where your stop tap is located and that it is working so that you can turn the water off quickly if your pipes freeze or burst.
If you suffer a leak, don't panic - first of all find your stop tap and turn it clockwise to isolate the water supply.
Turn off your heating and open all your taps to drain the system quickly. Soak up any escaping water with towels.
If water has leaked near your electrics or if light fittings, sockets or appliances have been affected by the leak, DO NOT attempt to use these - if safe to do so, switch the electrics off at the mains and then call Moscrops immediately.
If you need to find a plumber in your area visit www.watersage.org.uk
If the leak is coming from another property, please try and contact those occupants immediately.
If there is a problem with your water supply contact United Utilities on 0345 672 3723 or visit www.unitedutilities.com
In the first instance, please call Moscrops on 0151 653 6668 AND then report the repair to us using the form below…
If your repair is not an plumbing emergency, please fill in the form below…
Smoke alarms and carbon monoxide alarms should be regularly tested for operation by the occupier - preferably every week.
To test an alarm, locate the button labelled 'TEST' and push it in and hold. If the alarm is working, it will sound, along with any other alarms or detectors in your property that are linked to it.
If the alarm is battery powered, please check whether the batteries require replacement before reporting a fault. The replacement of batteries in alarms is the occupier’s responsibility.
If the alarm is mains powered, please do not attempt to disconnect or remove it, but report the matter to us as soon as possible.
If alarms are found to be faulty, in the first instance, please call Moscrops as soon as possible on 0151 653 6668 AND then report the repair to us using the form below…
For any other repairs, including problems with heating, glazing, roofing, doors, locks etc… please use the form below.
If you feel that any repair poses a risk to yourself or others please also inform us immediately using the form below AND by telephone on: 0151 653 6668.