Statutory Information

The Provision of Services Regulations 2009

This information is supplied in accordance with our obligations under The Provision of Services Regulations 2009 in respect of Moscrops Estate Agents Limited trading as Moscrops.

Name of business

Moscrops Estate Agents Limited

Legal status

A limited liability company registered in England & Wales. Company number 8881099

Service offering

Details of the service we provide can be found at: moscrops.com

Registered office and postal address

8 Whetstone Lane, Birkenhead, Wirral, CH41 2QR

Email

enquiries@moscrops.com

Telephone

0151 652 2214

Public registers

Details about the company registration can be found at: www.companieshouse.gov.uk under company number 8881099

VAT number

180256027

General terms and conditions

A letter of engagement accompanied by our standard terms and conditions will be provided to the client at the commencement of any engagement to which they apply.

Applicable law

English law will be applicable, with the English Courts having exclusive jurisdiction in relation to any claim, dispute or difference concerning the service and any matter arising from it.

Insurance

Our professional indemnity insurance is arranged by: Arthur J Gallagher, Custom House, The Waterfront, Level Street, Brierley Hill, West Midlands, DY5 1XH. The territorial coverage extends to acts or omissions arising out of Moscrops Estate Agents Limited professional business on a worldwide basis (excluding the USA & Canada).

Bank Account

Our bank accounts are held with: Barclays, 2 Liscard Village, Wallasey, Wirral, Merseyside, CH45 4JS. Deposit monies are held in Moscrops Estate Agents Limited t/as Moscrops Clients Deposit Account. Rent & other client monies are held in Moscrops Estate Agents Limited t/as Moscrops Clients General Account.

If applicable, any interest earned will be retained by Moscrops Estate Agents Limited.

Tenancy Deposit Scheme (TDS)

We hold tenancy deposits under the terms of the Tenancy Deposit Scheme (TDS) in England and Wales operated by The Dispute Service Ltd, for full details see:

https://www.tenancydepositscheme.com

TDS membership number: G03011.

Client Money Protection (CMP) Scheme

We are members of RICS which means that we are covered by the RICS Client Money Protection (CMP) Scheme and where relevant, will apply the rules of this Scheme to our client money handling procedures. The RICS CMP Scheme is operated in line with the requirements set out in The Client Money Protection Schemes for Property Agents (Approval and Designation of Schemes) Regulations 2018.

Our CMP Scheme Membership Certificate can be downloaded here in pdf format.

Client monies will be placed in a designated client's deposit account - for exclusions and limits to the RICS CMP Scheme see:

https://www.rics.org/clientmoneyprotectionscheme

Details of the RICS CMP Scheme are available at:

https://www.rics.org/globalassets/rics-website/media/upholding-professional-standards/regulation/client-money-protection-scheme-rules-rics.pdf

Copies are freely available upon request.

Complaints Handling Procedure (CHP)

Moscrops are committed to providing a professional service to all clients and customers and if something goes wrong we need to know about it. In the event that you feel dissatisfied with our service and have a complaint that you have been unable to resolve satisfactorily with us we operate a formal Complaints Handling Procedure (CHP). Details of this procedure are available by contacting the Office Manager at complaints@moscrops.com or can be downloaded here in pdf format.

For Consumer Clients, we are members of The Property Ombudsman (TPO) scheme and comply with this Code of Practice which provides for the resolution of complaints that are not satisfactorily resolved between the parties. Copies of the TPO Code of Practice are available upon request or, for full details see:

https://www.tpos.co.uk/

TPO registration number: R00332

For Business-to-Business Clients, we are members of the RICS and have chosen to use the RICS Dispute Resolution Service which provides for resolution by mediation or arbitration of complaints that are not satisfactorily resolved between the parties, for full details see:

https://www.rics.org.uk/

RICS registration number: 019519

This page was last updated on 01 April 2019.