Tennant's FAQ

Some Commonly Asked Questions.


Renting a property for the first time may feel like unfamiliar territory. To assist potential tenants we have tried to answer a range of commonly asked questions below, but if you have other queries, please do not hesitate to contact us.


Answer

Moscrops provide an online database of properties to rent which is regularly updated. Our search screen is easy to use and helps you to quickly find properties that may be of interest. Once you have identified a property that you are interested in you can then view more information or arrange to view the property.

If you still can't find the right property, then why not sign up to our mailing list.

Answer

Once you have found a property of interest the next step is to organise your viewing – simply click or call and we will take care of the rest.

Please confirm any costs that may be incurred PRIOR to making arrangements to view any property. We recommend that you discuss with a member of staff any points which may be likely to affect your interest in the property prior to viewing so that you do not make a wasted journey.

Answer

An Energy Performance Certificate or EPC is a guide made available to prospective tenants when they look at a property. It gives the property an asset rating based on its energy efficiency. The EPC will show how efficiently a home uses energy and will give the property a rating from ‘A’ (most efficient) to ‘G’ (least efficient). The EPC will also make recommendations for how to improve the energy efficiency of the property.

Once prepared the EPC can last for up to 10 years.

Answer

It is FREE to apply for any of our properties but once you have found the right property and have had your application approved you will normally require one month’s rent in advance and typically the same amount again for a deposit.

A tenant Set-up fee of £95 inc VAT is usually payable and this includes up to 2 tenants per property. Some properties may be fee free.

Example: To move into a property with a rent of £500 per calendar month you will require: £500 advance rent, £500 deposit and the £95 tenant Set-up fee. Total cost to move in = £1,095.

If you rent a property that we manage for a landlord you may also be required to provide a home owner guarantor for the duration of your tenancy.

You should be aware that some Landlord's may impose additional restrictions in respect of pets, smokers, students and tenants in receipt of Housing Benefit so please check with us before submitting an application.

Please note that we accept online payment for rent and deposit monies (details available upon request) - we do not provide facilities for the processing of credit or debit card payments.

IF YOU HAVE ANY QUESTIONS ABOUT FEES, PLEASE ASK A MEMBER OF STAFF

Answer

Additional Tenant Fee - £75 inc VAT per tenant. For processing the application, associated paperwork and referencing.

You should be aware that some Landlord's may impose additional restrictions in respect of pets, smokers, students and tenants in receipt of Housing Benefit so please check with us before submitting your application.

During Your Tenancy

Amendment Fee (if requested) - £50 inc VAT. For contract negotiation, amending terms and updating your tenancy agreement during your tenancy.

Lost Security Items - £15 inc VAT plus item cost. For obtaining necessary permissions, sourcing providers and travel costs.

Aborted Property Inspections - £5 inc VAT plus any actual costs incurred. For where actions of the tenant results in the agent (or nominated contractor) attending the property to undertake a pre-arranged Property Inspection for which access to the property is not provided by the tenant.

Out of Hours Services - £25 per hour inc VAT plus any actual costs incurred. For where actions of the tenant results in the agent (or nominated contractor) attending the property, time to remedy the situation is charged at the hourly rate.

Professional Cleaning (if required) at cost price which will be deducted from the Security Deposit - this is only charged where professional cleaning is necessary to return the property to a similar condition as at the start of the tenancy.

Ending your tenancy

Future Landlord Reference Fee - £10 inc VAT per reference request. For collating information and preparing a reference for a future Landlord or letting agent.

Please note that we accept online payment for other fees or charges that may apply (details available upon request) - we do not provide facilities for the processing of credit or debit card payments.

IF YOU HAVE ANY QUESTIONS ABOUT FEES, PLEASE ASK A MEMBER OF STAFF

Answer

Moscrops are members of the Tenancy Deposit Scheme TDS (www.tenancydepositscheme.com) and will place your deposit in a designated client’s deposit account. You will be issued with a deposit certificate and associated information.

Assured Tenancies and company lettings are not covered by the Tenancy Deposit Scheme.

Answer

For all properties, you will need to complete an application form (1 form per adult applicant).

You will be asked to provide us with the names and addresses of referees, proof of identity, proof of your residential home address, national insurance number and proof of income e.g. last 3 months bank statements plus details of any relevant benefits you may be entitled to.

You will also require a bank account to pay your rent from (if you do not have a current bank account, please discuss this with us prior to submitting an application).

If you are in receipt of a subsidy or Local Housing Allowance Contributions (Housing Benefits) you will need to submit your claim form to your Local Housing Benefit department for processing. We will require a receipt provided by the Local Housing Benefit department to confirm that your claim form has been submitted. Please note we cannot finalise your move in date or tenancy until this has been done.

Answer

We will need to carry out Right to Rent checks on all prospective tenants and occupiers aged 18 years or over.

Before the start of a new tenancy, checks will need to carried out on all tenants or occupiers aged 18 years or over, even if they are not named on the tenancy agreement or if there is no tenancy agreement or if the tenancy agreement is not in writing.

Additional checks or information will be required for non-EEA citizens depending on individual circumstances.

Answer

We are members of The Property Ombudsman (TPO) redress scheme (www.tpos.co.uk) and comply with this Code of Practice. In addition, we are members of NAEA, ARLA and RICS which means that we are covered by the RICS Client Money Protection (CMP) scheme.

Answer

These are clearly set out in your tenancy agreement, which you should read carefully before you sign. If in doubt, just ask – we’re here to help.

Answer

Normally, between 10 - 14 working days. We need time to take up and confirm your references, obtain ID and address information, process your guarantor documents (if required) and to arrange for the necessary lease paperwork to be prepared.

Timescales can of course vary and will be usually be agreed on an individual basis.

Answer

Your tenancy will most likely be an Assured Shorthold Tenancy (AST) which is a legally binding document between you and the Landlord. It will state the length of the tenancy and the agreed rent together with setting out the rights and responsibilities of both parties to the agreement.

Answer

Generally an initial six month fixed term tenancy is entered into - this may be extended with the agreement of all parties and there is currently no additional fee payable by you when the tenancy is extended. Tenancies are frequently extended beyond the initial fixed term.

Answer

If you are seeking to leave before the end of the fixed term agreed, you must seek written permission from the landlord. It is likely that leaving before the end of a fixed term tenancy will result in financial penalties.

Answer

In all cases please contact us to discuss the options that may be available to you.

Answer

Ensure that you fulfil your obligations as stated in the tenancy agreement and to leave the property in the condition it was in at the start, save for "fair wear and tear". If the property is left unclean or damaged it is likely the landlord will wish to make deductions from the deposit to cover this.

If all parties agree then the matter can be settled. If agreement cannot be reached then the deposit will be lodged with the Tenancy Deposit Scheme TDS (www.tenancydepositscheme.com) for adjudication.

You will also need to inform the utility companies such as gas, electricity, water, telephone, broadband and T.V. licensing together with the local authority (www.wirral.gov.uk) Council Tax department that you have vacated the property. You will also need to provide all relevant parties with your forwarding address.

Answer

Following a satisfactory check out of the Inventory and subject to your landlord's approval, your deposit should be returned shortly after you leave the property. We usually make direct payment to your nominated bank account so you will be asked to confirm these details to us before monies are refunded.

Please note that in instances where Housing Benefit or other Benefit payments are made directly to Moscrops, we will need written confirmation from the Council that the claim has been finalised and is not subject to repayment demands - this may take several weeks.


We're here to help!

If you need any advice, even if you are not renting through Moscrops, please do not hesitate to contact us


Disclaimer
Information provided is thought to be materially correct however, it's accuracy can in no way be guaranteed.